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Position : Systems Analyst

Experience: 6+ Years

Education : Bachelors Degree (Comp.Science or a related field)

Knowledge of:

  • CRM : Customer Relationship Management
  • HR : Human Resource management
  • ACD : Automatic Call Distributor
  • IVR : Interactive Voice Response
  • Technical skills:

  • CTI : Computer Telephony Integration,
  • JSP : Servlets, struts, J2EE, HTML, Integration, SOAP, REST, CCCRM, Web Development
  • Develop, document and revise system design procedures, test procedures, and quality standards.
  • Expand and modify system software to serve new purposes and improve work flow. Conduct tests and     monitor computer systems and coordinate the installation of computer programs.
  • provide staff and users with assistance in solving computer related problems as malfunctions and     program problems.
  • Analyze computer printouts and performance indicators to locate problems in the code. M maintain a    log of the code problems.
  • Consult with management to ensure agreement on system principles and regarding the computation a     computer program must address.
  • Read manuals and technical reports to learn how to develop programs that meet the requirements.
  •     Responsible for coordinating and linking the computer systems within an organization to increase    compatibility and so information on computers can be shared.


    The minimum education requirement for this job is a Bachelor degree in Computer Science, or a related field.


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